Contact information
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday through Friday to assist with order enquiries, product questions, shipping updates, returns, refunds, and general support requests.
We aim to respond to all customer enquiries within 24 hours on business days.
2. Email
For all customer service enquiries, please contact us at:
Email: kontakt@thorveld.de
When contacting us regarding an order, please include your order number and the email address used during checkout to help us assist you more efficiently.
3. Business Information
Thorveld is a business registered in Germany.
All customer communications and support services are provided in English.
The operation of this website and all related services are subject to the laws of the State of Florida, United States of America, without affecting any mandatory consumer protection rights applicable under local law.
4. Privacy & Data Enquiries
If you wish to exercise your privacy rights or have questions regarding the processing of your personal information, please contact us using the email address below:
Email: kontakt@thorveld.de
For privacy-related requests, please include the subject line: "Data Privacy Request".
We acknowledge privacy and data protection requests within 48 hours and provide a full response within 30 days, in accordance with applicable data protection laws.
5. Regulatory Body
Customers located within the European Union have the right to contact their competent data protection supervisory authority regarding privacy concerns.
For Germany, the competent authority is:
Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Website: https://www.bfdi.bund.de
6. Response Times
General customer enquiries are answered within 24 hours on business days.
Privacy, legal, and data protection requests are acknowledged within 48 hours, with a complete response provided within 30 days, subject to applicable legal requirements.
If additional information is required to process a request, we may contact you for clarification before completing our response.